Officials Maintain No Disruption to Emergency Communications Service, Non-Emergency Calls Routed to Appropriate Location
DuQuoin—Illinois State Police (ISP) Officials announced today that consolidation plans have been finalized and the agency has successfully completed the integration of DuQuoin Center’s radio dispatch and telecommunications operation.
Dispatching operations from Effingham (12), Carmi (19), DuQuoin (13), and Ullin (22), are operating on a communications line dedicated to each district with a designated extension for direct communication with a telecommunications operator.
ISP officials again stressed the distinction between ISP communications centers Districts from local 911 emergency call centers. When callers dial a communications center or district number, calls are received and an automated voice provides instructions to callers. The first message instructs callers to dial 911 if the call is an emergency. If the call is a non-emergency call, the caller is provided with a host of options that guide the caller to handle the non-emergency call. A direct extension specific to the District is also provided. The only difference is that now a line is designated with assigned extensions for each district.
Officials have also stated that throughout the integration process, callers were always able to reach a voice recorded warning to dial 911 for emergencies, or directions for other options to handle non-emergency calls.
“Our integration timetable is moving along on schedule and we are optimistic that this new system will greatly improve the efficiency of our communications operation,” said ISP Captain Patrick Murphy. “To date, our call volumes remain steady with no known emergency disruptions and our telecommunicators continue to provide the public with the best service and information required when they have a non-emergency,” he added.
Murphy also provided examples of calls coming into the centers to illustrate the types of non-emergency calls being handled: Can you tell me where I can pay my ticket? Where can I file a police report? Why is traffic backed up? Can I transport a firearm in my trunk? How can I compliment a trooper?
DuQuoin and Springfield Centers have assigned adequate staff to handle the call volumes which fluctuate, based on time, day of week and location. Officials stated that no complaints from the public have been received during the transition process.
Any emergency calls being handled by Springfield and DuQuoin Centers are being redirected to the appropriate public safety agency through 911 dispatch.
The Illinois State Police is committed to providing quality service to the citizens of Illinois and the phased consolidation plan illustrates our everyday commitment to fighting crime, and making communities safer.