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  9-1-1 Frequently Asked Questions  

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DISCLAIMER: The guidance contained herein does not constitute legal advice, is not to be acted upon as such, and the provision thereof does not create an attorney-client relationship. If you need legal advice, please contact an attorney directly. This information provided below is intended for general information purposes only to assist those subject to the Emergency Telephone System Act (hereinafter “the Act”) understand how the Department will implement its provisions.
9-1-1 Administrative Support (Surcharge funding and network cost payment):
  •   What is the Illinois surcharge rate and where do I remit funds?
  •   When are surcharge payments due?
  •   Once the State receives the surcharge money and pays for Network Costs, what other items will be deducted before disbursements are made to the Systems?
  •   Where can I look to see if my check has been issued?
9-1-1 Technicl Support (Operational Requirements and Filings):
  •   If our county does not currently have 9-1-1 service, what are our options?
  •   If our system applies for and is granted a waiver to consolidation, must we reapply the next year, if our situation and rationale for getting a waiver has not changed?
  •   Will our system be considered for grant funds if we have older equipment, needing replacement and wish to upgrade to Next Generation 9-1-1 rather than upgrade again in a few years?
  •   Will the Systems receive their money from the funds that were swept in FY15?
  •   Once a System submits a consolidation/modified plan or waiver request, what is the time line and process for approving the plan?
  •   Can I apply for two grants?
  •   What is the statutory criteria for issuing a grant (15.4b)?
  •   Who makes up the Advisory Board and what role do they play?

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